Job Summary
Junior Help Desk Analyst (57707422)
Location: Toronto, ON Category: Call Center
Job Type: Temporary/Contract Reference: CA_EN_6_17450_57707422
Posted: June 26,2017 Salary: N/A

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Modis, on behalf of our client is looking for a Junior Help Desk Analyst
 
Junior Help Desk Analyst (57707422)
 
Contract Duration: (4 months)
Location: Toronto, ON
 
Responsibilities:
 
• Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
 
Required Qualifications/Experience
 
• Communication (must be excellent - verbal and written communication skills)
• Problem solving skills
• Previous customer service experience (interpersonal skills)
• Working independently and manage one’s time
• Troubleshooting to evaluate if the issue is a software or hardware issue
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
o Active Directory
o Windows 7
o HP/Lexmark Printers
o iPhone and Blackberry
• Previous help desk experience
• College Diploma
• Possession of A+ Certification would be an asset
 
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
 
 
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