Job Summary
Help Desk Analyst (57818410)
Location: Toronto, ON Category: Call Center
Job Type: Temporary/Contract Reference: CA_EN_6_17450_57818410
Posted: July 05,2017 Salary: N/A

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Modis, on behalf of our client is looking for a Help Desk Analyst
 
Help Desk Analyst (57818410)
 
Contract Duration: (6 months)
Location: Toronto, ON
 
Responsibilities:
 
• Provides cost effective first-level IT support by applying known solutions to problems or performing basic research
• Escalate issues to second level support when the solution is unknown or cannot be found within 30 minutes
• Resolves 80% of incidents at first point of contact
• Responsible for the generation of detailed Incident Ticket
• Supports all hardware and software for designated platforms e.g. Pathway Connect/Harris Connect/Office Connect, ABM or Nesbitt
• Supports remote access for home users
• Works with Team to achieve performance goals and increase productivity
 
Required Qualifications/Experience
 
• Minimum 1-3 years first level technical support experience in a large Enterprise environment with a focus on customer service
• Windows 7 support and troubleshooting
• Microsoft Office Suite support and troubleshooting (up to v 2010)
• Microsoft Exchange (Outlook) support and troubleshooting
• Supporting Lotus Notes from a database perspective  
• Remedy (this team uses version 8.1 which is web based) or a similar tool
• Call center experience would be highly desired – this would make for an easy transition into this environment
 
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
 
 
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