Job Summary
Technical Help Desk (57999885)
Location: Toronto, ON Category: Call Center
Job Type: Temporary/Contract Reference: CA_EN_6_17450_57999885
Posted: July 18,2017 Salary: N/A

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Modis, on behalf of our client is looking for a Technical Help Desk
Technical Help Desk (57999885)
Contract Duration: (12 months)
Location: Toronto, ON
• Respond to client needs from multiple lines of businesses related to infrastructure and service delivery requests; resolve and/or escalate for one or more products or services
• Maintain written documentation on each contact; respond to clients; escalate complex incidents to the next level of support as required by documented procedures/policies
• Respond to client requests (telephone, email, web) for infrastructure support to defined service level objectives.
• Track and/or monitor the incidents to insure a timely resolution
• May perform network and application infrastructure monitoring and acknowledges/escalates alerts that are generated
Required Qualifications/Experience
• Associate's degree in computer related field or equivalent training required
• Minimum of 2 years if Level 1 or Level 2 Help Desk experience
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
• Minimum of two (2) years’ experience with client side support of Microsoft Outlook 2000/2003 (configuring profiles/how-to/delegation/MS Exchange/client connectivity troubleshooting)
• Minimum of 1-year experience with client side support of Citrix/VPN technology
• Minimum of 1-year experience and knowledge of Active Directory (passive resets are about 40% of calls)
• Need excellent oral and written communication skills
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
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