Job Summary
Technical Support - Help Desk (58224136)
Location: Mississauga, ON Category: Call Center
Job Type: Temporary/Contract Reference: CA_EN_6_17450_58224136
Posted: August 03,2017 Salary: N/A

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Modis, on behalf of our client is looking for a Technical Support - Help Desk
Technical Support - Help Desk (58224136)
Contract Duration: (12 months)
Location: Quebec
• Providing support for all end user hardware and software including the operating systems, office applications, various custom applications, printers, etc.
• Support Windows 7; Peregrine tickets; HP Service Manager
• Provide timely resolution of system/application problems as dispatched by the help desk through problem determination, ownership, root cause, problem logging and follow through to completion
• Implement hot fixes, patches, updates (obtaining support from more senior Helpdesk staff, as needed)
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, dialogue with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Required Qualifications/Experience
• Certification, college degree or BA in Computer Technology or equivalent training
• 1-2 years’ experience in call centre or computer customer service
• Hands-on experience in the troubleshooting and break/fix of this equipment
• MCP (Microsoft Certified Professional) - W2K stream or above - would be an asset
• MCSA (Microsoft Certified Systems Administrator) - would be an asset Skills and Competencies:
• Knowledge and experience on call center management system
• Knowledge of Windows XP/VISTA/2000 and LAN/WAN environment
• Familiarity with MS Office Suite, Blackberry, and MS Outlook
• Advanced knowledge of industry standard hardware/software
• Hands-on experience in troubleshooting and break/fix of applications and/or hardware
• Ability to read and comprehend specialized technical documentation, as required
• Ability to perform light manual labor, i.e. lifting monitors or PC’s
• Ability to handle multiple concurrent calls/tasks in a fast paced environment
• Excellent verbal communication skills and documentation skills
• May have occasional evening and/or weekend work; rotating on-call after hours support
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
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