Job Summary
Technical Support Specialist
Location: Vancouver, BC Category: Call Center
Job Type: Temporary/Contract Reference: CA_EN_6_20850_49203443
Posted: December 02,2016 Salary: N/A

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Modis has partnered up with one of the largest gaming organizations in Vancouver.  We are looking for an individual who is passionate and driven to join the team of Live Operations and provide specialized web or client support.
 
Location: Vancouver
Job Type: 1 year full time contract
 
Role & Responsibilities:
• Work on “Issue Investigation” using different tools and interact about the status and resolution
• Provide updates on the Issue management System and document the issues and resolutions
• Maintain NOC equipment and monitoring infrastructure to ensure all systems are operational and ready for troubleshooting.
 
Requirements:
• 1 to 3 years of experience supporting a client or web application
• Experience working with investigations tools like Splunk, Fiddler, and Wire shark
• Experience writing data queries and performing data analysis
• Capability to write detailed and accurate descriptions of the issues and resolutions
• Must be able to work evenings, weekends, and holidays on a regular basis
 
Interested candidates can send their resume to sakshi.agarwal@modis.com.
 
Sakshi Agarwal
Resource Development Manager
Modis Canada Inc.
 
Suite 1150-505 Burrard Street (Bentall One)
Vancouver, BC
Email: Sakshi.Agarwal@Modis.com
 
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Learn more about Modis at modiscanada.com
 
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