Job Summary
Software Specialist support
Location: Vancouver, BC Category: Call Center
Job Type: Direct Hire Reference: CA_EN_6_20850_56582823
Posted: August 10,2017 Salary: N/A

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Software Specialist Support
Full time - Permanent
Modis is working with one of the top financial services company to find a Software Specialist support to analyze and diagnose technical issues as well as design, develop and implement of modifications to existing applications. You are passionate about resolving technical issues and have strong programming skills with python/pearl/bash?  This role is for you!
The ideal candidate is a great team player with strong communication, organizational and multitasking skills.
What you will do?

  • Maintains, modifies, implements and supports applications on various platforms and provides support for the users;
  • Analyzes, solves and escalate technical issues;
  • Ensures all incidents are responded to and resolved by creating problem tickets based on recurring incidents;
  • Researches and analyzes problem tickets, performs changes as required and implements and follows-up to ensure problems are resolved;
  • Coordinates change requests requiring re-configuration or development, liaising with technical teams to ensure completed in accordance with timelines;
  • Assumes the regular and troubleshooting duties of other team members in their absence;
  • Recommends new processes to improve productivity and efficiency of the application support process.

What you bring on?

  • Diploma in computer science and a minimum of 2 years’ relevant experience in a large scale IT environment;
  • Experience supporting Web Based Applications is required;
  • Strong experience working with scripting or code development in (eg: shell, perl, php, java);
  • Good experience with SQL (MS SQL, MySQL, etc..)
  • Good knowledge in Java Application Servers (Tomcat, JBoss, Jetty)
  • Knowledge in monitoring / reporting tools (Cacti, Nagios)

If you or anyone sounds exactly like this, then we are more than happy to hear from you. Please send your resume to Meryl Granger at or 778-945-1837

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