Job Summary
Technical Support Engineer
Location: Vancouver, BC Category: Call Center
Job Type: Direct Hire Reference: CA_EN_6_20850_58247535
Posted: August 11,2017 Salary: N/A

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We are looking for a technical support engineer, who has excellent communication skills in English and Spanish, both written and verbal to help remotely support our client’s customer base. the successful candidate may also be required to travel to our customers’ sites worldwide, providing technical support for our software.
 
Responsibilities
• Helping customers solve technical issues via email, phone and remote access
• Answering questions from customers and prospective customers about the features and capabilities of their product.
• Developing customer-facing documentation
• Communicating customer needs and wishes to our development and engineering staff.
 
Requirements
Complete fluency speaking and writing both English and Spanish.
• 5+ years’ experience in a technical support role
• Excellent understanding of TCP/IP networking on UNIX and LINUX
• The ability to be a good listener, and to really understand a customer problem or question and help them solve it
• Experience in scripting using Perl and/or Shell.
• Knowledge of network configuration and various hardware devices such as routers and switches
 
Nice to Have:
• LAN network administration experience
• Fluency in Portuguese.
 
 
So, if you are looking for your next great career opportunity, please send your resume at Preetinder.Kaur@modis.com





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