Job Summary
Application Support specialist
Location: Victoria, BC Category: Call Center
Job Type: Direct Hire Reference: CA_EN_6_20850_58982070
Posted: September 29,2017 Salary: N/A

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Application Support Analyst
Permanent/Full-time
Victoria, BC
 
Modis is looking for an Application Support Analyst to join a leader in the business of home health care based in Victoria. If you are looking to join an exciting team and a challenging project? This job is for you!

 
Responsibilities:
 

  • Answer calls and log calls using computer call tracking system
  • Answer to customers request, determine their needs and communicate them a plan
  • Maintain the customer ticketing database and call resolution details
  • Maintain a working knowledge of new features and other product platforms
  • Follow established workflow and processes for troubleshooting and researching customer issues
  • Maintenance of Applications and databases

 
Qualifications:
 

  • Bachelor’s degree or equivalent; preferred concentration in Health Informatics, Computer Science or related field
  • Minimum of 2 years related experience supporting an application or systems
  • Support desk experience
  • Experience working with Microsoft SQL Server
  • Experience with Windows 7, 8 and 10, and Server 2008, 2008R2, 2012, 2012R2, 2016
  • Working knowledge of Microsoft Office products, Windows and Mobile OS

 
If you are interested, please send your application at Meryl Granger : meryl.granger@modis.com
 




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