Job Summary
Support Analyst
Location: Victoria, BC Category: Call Center
Job Type: Temporary/Contract Reference: CA_EN_6_20850_58982117
Posted: September 29,2017 Salary: N/A

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Support Analyst level 1
1 years Contract - 2 openings
Victoria, BC
Modis is looking for an Customer Support Analyst to join a leader in the business of home health care based in Victoria. If you are looking to join an exciting team and a challenging project? This job is for you!


  • Answer calls and log calls using computer call tracking system
  • Listen to the customer request, determine the customer needs, establish a plan, and communicate that plan to the customer
  • Maintain the customer ticketing database and calls
  • Proactively learn and maintain a working knowledge of new features and other product platforms


  • Bachelor’s degree required
  • Minimum of 2 years related experience in the healthcare software industry (asset)
  • Previous support desk experience
  • Working knowledge of Microsoft Office products, Windows and Mobile OS

If you are interested on the job, please send your application at Meryl Granger :

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