Job Summary
Support specialist - Night Shift
Location: Vancouver, BC Category: Call Center
Job Type: Temporary/Contract Reference: CA_EN_6_20850_61516712
Posted: April 06,2018 Salary: N/A

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 Support Specialist - Night Shift
Modis has partnered up with one of the largest gaming organizations in Vancouver. We are looking for a passionate and driven individual to join the team of Live Operations and provide specialized client support. This role will support the Services Operations Team in maintaining the night to night operational health of our Partner applications and infrastructure.

Location: Vancouver
Job Type: 1 year full time contract
Key Responsibilities:

• Communicate with partners on issue investigation status and incident resolution
• Use various tools to perform incident investigation and to determine root cause
• Capture and entry of operational issues in the Ops Issue Management System
• Document commonly encountered issues and their resolutions as Knowledgebase articles
• Review error reports and investigate cause for most common errors for each application
• Facilitate the scheduling, review, and deployment of application updates in our Network Operations Centre
• Maintain NOC equipment and monitoring infrastructure to ensure all systems are operational and ready for troubleshooting.
• Identify opportunities to streamline operations, optimize support efforts, and improve incident handling processes
• Must be able to work 5 – 8-hour night shifts per week
• 1 year of working in a service desk environment supporting a client or web application
• Experience monitoring and light management of a cloud services ecosystem like Azure or AWS
• Ability to write detailed and accurate descriptions of complex issues, reproduction steps, and resolutions
• Experience working with enterprise systems, networks, and services
• Must be able to work weekends and holidays on a regular basis
• Experience with various programming, query, and scripting languages would be an asset

If you are interested, please submit your resume to


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