Job Summary
Technical Support Specialist (60848245)
Location: Toronto, ON Category: Call Center
Job Type: Temporary/Contract Reference: CA_EN_6_29628_60848245
Posted: February 20,2018 Salary: N/A

Print image email image
Apply Now

Modis, on behalf of our client is looking for a Technical Support Specialist
Technical Support Specialist (60848245)
Contract Duration: (9 months)
Location: Toronto, ON
Working within the Infrastructure Services, you will be the first technical point of contact for any incident tickets generated by our server monitoring systems. You will need to ensure the tickets are categorized and prioritized accordingly. You will then attempt to diagnose the issue and even resolve it according to pre-defined cook books. Where the incident cannot be resolved in a timely manner, you will need to ensure that the ticket gets escalated to the next level of support, and provide accurate details of the steps you took in the incident log. A swift and effective Command Center Support Consultant, will be able to quickly identify major service impacting incidents and ensure a timely handover to the Technical Support Teams. You will be part of a 24/7 operation and as such will be required to work night shifts as part of a rotation.
Required Qualifications/Experience
• Great Communication
• Strong verbal and written English language
• Ability to deal with internal management
• 1-2 years of help desk experience
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
We’re at the center of exceptional IT connections. Every day, Modis connects premier IT professionals to great opportunities at leading companies. Put our connections to work for you!

Print image email image
Apply Now