Job Summary
Help Desk Analyst (61098551)
Location: Mississauga, ON Category: Call Center
Job Type: Temporary/Contract Reference: CA_EN_6_29628_61098551
Posted: March 08,2018 Salary: N/A

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Modis, on behalf of our client is looking for a Help Desk Analyst
Help Desk Analyst (61098551)
Contract Duration: (12 months)
Location: Toronto, ON
• Respond quickly and effectively to escalated 3rd level technical issues in accordance with call centre procedures
• Must have technical expertise to effectively resolve technical issues to efficiently meet customer needs.
• Audit records of daily data communication transactions, problems and remedial actions taken, or installation activities and follow-up accordingly with 3rd level support, as required
• Conduct 3rd level computer diagnostics to investigate problems
• Update technical manuals. Develop training materials and operating procedures in the proper use of hardware or software; May train internal users
• Research technical documents and feature lists
• Act as a subject matter expert and point of escalation for lower level technicians on Windows 7; Peregrine tickets; HP Service Manager among other technology
• Make recommendations for hardware/software upgrades
Required Qualifications/Experience
• Certification, college degree or BA in Technology, Computer Science or equivalent training
• 7+ years’ experience in computer customer service
• 7+ years in a call center environment
• Hands-on experience in the troubleshooting and break/fix of applications and/or hardware
• MCP (Microsoft Certified Professional) would be an asset
• MCSA (Microsoft Certified Systems Administrator) would be an asset
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
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