Job Summary
Bilingual Technical Help Desk (61529971)
Location: Toronto, ON Category: Call Center
Job Type: Temporary/Contract Reference: CA_EN_6_29628_61529971
Posted: April 09,2018 Salary: N/A

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Modis, on behalf of our client is looking for a Bilingual Technical Help Desk
 
Bilingual Technical Help Desk (61529971)
 
Contract Duration: (6 months)
Location: Toronto, ON
 
Responsibilities:
 
• Answer user inquiries regarding computer software to resolve problems, typically of a lower complexity
• Review user inputs and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken
• Review technical processes, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
 
Required Qualifications/Experience
 
• 1-2 years of work experience within a call centre environment
• Bilingual - Fluency in both French and English
• Associate's degree in a computer-related field (or equivalent training/work experience)
• Excellent verbal and written communication skills
• Problem-solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
 
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
 
 
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