Job Summary
Oracle Service Cloud CRM System Administrator (54105757)
Location: Mississauga, ON Category: Content/Document Management
Job Type: Temporary/Contract Reference: CA_EN_6_17450_54105757
Posted: November 11,2016 Salary: N/A

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Modis, on behalf of our client is looking for an Oracle Service Cloud CRM System Administrator
 
Oracle Service Cloud CRM System Administrator (54105757)
 
Contract Duration: (12 months)
Location: Toronto, ON
 
Responsibilities:
 
• Drives participation and involvement in the customer relation management (CRM) system by receiving feedback and information from the CRM user groups
• Reviewing information and validating that action is required
• Developing a solution to identified user needs; providing additional training or clarification
• Implementing solutions through CRM system changes and responding to individuals who submit feedback to explain a solutions
• Evaluates and drives effectiveness of the customer relation management (CRM) system structure by analyzing and benchmarking industry CRM methods
• Incorporating analysis into system optimization plans; collecting and evaluating system request from the business
 
Required Qualifications/Experience
 
• Bachelor's degree in Business, Technology, Communications, or related field
• Up to 4 years’ experience in system administration, information technology, or related field
• 5 years’ experience in customer relation management system administration (Oracle Service Cloud / RightNow)
• 3 years’ experience in customer service, contact center, service desk, or related experience
• 3 years’ experience in building system requirements and implementing new technologies
• 3 years’ experience code writing in PHP, JavaScript, CSS, SQL or related language
• 3 years’ experience analyzing customer relations and system data. Oracle Service Cloud / RightNow
 
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
 
 
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