Job Summary
Service Desk Analyst (57330005)
Location: Mississauga, ON Category: Content/Document Management
Job Type: Temporary/Contract Reference: CA_EN_6_17450_57330005
Posted: May 31,2017 Salary: N/A

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Modis, on behalf of our client is looking for a Service Desk Analyst
 
Service Desk Analyst (57330005)
 
Contract Duration: (12 months)
Location: Toronto, ON
 
Responsibilities:
 
• Use pre-defined procedures to ensure requests for user access and permissions are assigned to the correct fulfillment groups; ensure timely follow-up and closure of access requests
• Log work activities in Service Manager and store all email communication in Outlook work folders in a logical, orderly manner that is easily accessible by all team members for the purpose of historical or audit investigation, and during absenteeism
• Ensure processes are accurate and current by reporting on gaps and informing team members, leads and Management of changes or update to processes; ensure appropriate updates are made to associated documentation
 
Required Qualifications/Experience
 
• Organizational skills
• Be able to follow documented processes
• Work independently as well as with a team
• Service Manager 9 /Service Now experience.                     
• Time Management
• Communication skills
• Analytical and problem-solving skills
 
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
 
 
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