Modis, on behalf of our client is looking for a Business Analyst
Business Analyst (57666043)
Contract Duration: (6 months)
Location: Toronto, ON
The incumbent will be liaising with both the Business and Technology units to articulate the requirements to each area and lead application technology implementations through full life cycle in the International Contact Centre area. The resource will be responsible for the detailed documentation of business requirements (incl. full analysis of end to end processes) in English and Spanish, schedule and manage walkthroughs and/demos of requirements and obtaining sign off as well as scope changing documents, process flows, users' procedures/manuals and assistance. As Project Lead, the incumbent will be responsible for leading and coordinating with group of technology areas through solutions, development, testing and implementation of specific technology components. Candidate must have solid project management skills and experience including building and managing project plans in MS Project, as well as leading when required team sessions and status meetings, capturing action items and meeting minutes, status reports (incl. capturing of decisions, issues and risks), implementation checklists and implementation strategies. The incumbent will work closely with the test teams (IST/UAT/QAT - BKO and IBS) and will ensure that test strategies are documented to align to project scope, department standards and strategy. The incumbent will also work very closely with the international, in-country teams, He/she will be responsible for Desktop, Telephony, IVR, SharePoint and MIS deployments and must maintain a strong relationship with our business and I.T. partners, both in and out of country.
• Fully Bilingual in English and Spanish (Written and Verbal)
• Business Analyst (5+ years of experience)
• Great Communication skills
• Visio, Microsoft Office
• Documentation (will be documenting and translating in both English and Spanish)
• Nice to have: FI/Banking Experience, Telophony/ Contact Center experience
• Bachelor's degree or Post-Secondary education
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
We’re at the center of exceptional IT connections. Every day, Modis connects premier IT professionals to great opportunities at leading companies. Put our connections to work for you!