Job Summary
IT Analyst, Operations Support and Reporting
Location: Toronto, ON Category: Content/Document Management
Job Type: Temporary/Contract Reference: CA_EN_6_17450_58211408
Posted: August 02,2017 Salary: N/A

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Our client, a financial institution in downtown Toronto, is looking for an IT Operations Analyst to join their team.
This is a 6 month contract role (renewable). The successful candidate will bring experience providing technical support, some technical skills in running and monitoring batch jobs and running SQL queries, strong communication skills, and experience in analyzing data and creating complex reports in Excel (the reports will be on the group’s incident management and KPIs).
Must have skills:
Support experience (application support or operations support)
Batch job scheduling experience
At least some SQL
ITIL experience
Strong Excel (pivot tables, Vlookups)
Reporting and Analysis (60%)  
Specialise in complex reporting to facilitate communication on resourcing, availability and improvements.
Perform   efficient complex reporting and analytics as required by the team and management using available tools, present findings
Identify strategic improvements related to process, reporting, support to provide quality data for all department KPIs
Create reports and presentations for monthly reporting, work with management to identify gaps in data quality, key findings and suggest improvement strategy
Create complete reports and charts/diagrams as required using tools available (Excel, Tableau, JIRA, etc.) and maintain in a Reporting Catalog
Provide timely requirements and evidence as needed for audit purposes  
Operations (40%)  
Provide 24/7 level 1 and above support (onsite and virtual) in an efficient and effective manner                              
Partner with various internal and external groups (business,  infrastructure, vendors etc.) for problem resolution as well as implementation of new projects/initiatives.
Maintain cross-functional relationships with respect to project delivery: release dates, quality disciplines, and release management
Independently review documentation to ensure all criteria is clearly defined and met for all onboarded applications
Reduce escalations to Level 2 and Level 3 support
Follow and enforce standard Change, Problem, Incident and Configuration Management practices and provide recommendations for improvement to reduce risk and impact to the company
Documentation review for Disaster Recovery/Business Continuity and Application System Administration Guides (SAGs), suggest corrections and sign off                             
Perform pre/post application staging for scheduled patching or maintenance activities    
Provide input for enhancements to tools currently in use (ie; JIRA, Tableau, Tidal, etc.)
Position Requirements   University Degree in Computer Science, Mathematics or similar.
Demonstrated experience in Operations and Reporting and/or Data Analytics
Proven experience in report creation and presentation for a senior level audience
Demonstrated experience with scheduling software, production control, and reporting methodologies
Experience with high availability and disaster recovery concepts.
Demonstrated experience troubleshooting and analyzing data within applications and databases.
Excellent verbal and written communication skills and a strong customer service focus.

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