Job Summary
JP21407 - Analyst (58224279)
Location: Mississauga, ON Category: Content/Document Management
Job Type: Temporary/Contract Reference: CA_EN_6_17450_58224279
Posted: August 03,2017 Salary: N/A

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Modis, on behalf of our client is looking for an Analyst
JP21407 - Analyst (58224279)
Contract Duration: (20 months)
Location: Toronto, ON
• Incumbent will ensure resolution of reported incidents of medium and high complexity in accordance with established standards, policies, procedures, configuration guidelines and service level agreements for core services and applications
• Utilize Application knowledge to effectively troubleshoot, diagnose and resolve problems.
• Interface with Line of Business Units, Service Desk, ITS infrastructure and Development areas to ensure problem is resolved.
• Assist Application Support Manager in developing/revising policies and procedures for supporting new and ongoing applications.
• Be the JBOSS-EAP and Apache HTTPS server subject matter expert, to address all JBOSS-EAP/WebSphere related technical escalations
• Participate in any testing and quality checks centered on the resolution of Application Support issues.
• Incident Management
• Participate in Root cause analysis and resolution
• Manage issues in production environments, recommending, coordinating and managing necessary fixes, and upgrades.
• Serve as liaison between departments as well as maintaining necessary documentation in the support of various core services.
• May assist the development of the software support analysis team members. Other duties as assigned.
• Provide knowledge transfer and guidance to junior members of the team
• 24 x 7 Availability is a MUST (with some Shift rotation)
Required Qualifications/Experience
• Experience in Kofax or IBM FileNet or IBM CMOD – 5 years
• Experience in Incident Management – 2 years
• Knowledge of ITIL – 3 years
• Experience in JBOSS-EAP, WebSphere Application Server, IHS/Apache web server – 2 years
• Banking/ Financial institution experience – 3 years
• Experience in Unix/ windows OS – 3 years
• 24/7 available/Shift based on 37.5 or a 40-hour work week (on call requirement)
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
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