Job Summary
Customer Support Analyst
Location: Toronto, ON Category: Content/Document Management
Job Type: Direct Hire Reference: CA_EN_6_17450_58529804
Posted: September 06,2017 Salary: N/A

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Our client has an immediate need for a full time Customer Solutions Analyst
To be considered for this opportunity you must have

  • Customer service experience in the software industry preferred
  • Experience with SQL, Advanced Excel, Database Structure is required
  • Must be able to multi-task in a fast-paced environment and set priorities within time constraints

The ideal candidates are those who are self-motivated, patient, dependable individuals who like to help others solve their problems.
Responsibilities include:

  • Use listening skills to investigate accounting and operational questions to provide solutions that would fit our client’s business needs
  • Have the ability to keep composure under stressful situations
  • Harness time management skills to effectively and efficiently resolve multiple client issues
  • Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
  • Serve as primary support liaison between clients and Jonas
  • Run SQL scripts to correct various issues, run and create SQL queries, review system logs to determine root causes of issues
  • Keep clients informed of progression with issues and provide follow up as necessary
  • Collaborate with other departments or offices as necessary to expedite resolutions
  • Promote and maintain a high quality, professional, service-oriented company image among clients

If this definitely sounds like you then please submit your resume

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