Job Summary
Junior Process Analyst (59283234)
Location: Toronto, ON Category: Content/Document Management
Job Type: Temporary/Contract Reference: CA_EN_6_17450_59283234
Posted: October 24,2017 Salary: N/A

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Modis, on behalf of our client is looking for a Junior Process Analyst
 
Junior Process Analyst (59283234)
 
Contract Duration: (12 months)
Location: Toronto, ON
 
Responsibilities:
 
• Manage coordination of incidents and problems using Remedy system.
• Manage communication process during major incidents
• Work with process owners to develop continuous improvement strategies
• Work closely with other client departments, users, clients and vendors to ensure successful resolution of incidents and problems, and the achievement of customer satisfaction within organizational resources and values
• Ensure quality, completeness of Major Incident review reports and follow through on CIR action items
• Ensure the relation of incidents to problems and follow up with owners of problem tickets to ensure resolution within appropriate time frames
 
Required Qualifications/Experience
 
• Minimum 2 - 3 years of experience with problem management or problem analysis in a similar capacity
• Understanding of ITIL framework (service design, service position, service operation, and continuation service)
• Remedy
• Minimum 2-4 years of Service operations experience
• Post-Secondary education or equivalent experience preferred
 
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
 
 
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