Job Summary
Business Analyst (59465464)
Location: Toronto, ON Category: Content/Document Management
Job Type: Temporary/Contract Reference: CA_EN_6_17450_59465464
Posted: November 06,2017 Salary: N/A

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Modis, on behalf of our client is looking for a Business Analyst
 
Business Analyst (59465464)
 
Contract Duration: (12 months)
Location: Toronto, ON
 
Responsibilities:
 
• Capturing, documenting, designing, optimizing and re-engineering business processes in advance of CRM implementations
• Capturing detailed requirements for CRM and working with the business teams and IT PMO to make tradeoffs on scope, time and cost
• Coordinating vendor and client team activities
• Working with Enterprise Architecture (EA), IT PMO and business teams to balance the immediate delivery needs with the longer term strategic objectives
• Working with the vendor and the client to ensure solution will meet the business needs and requirements
• Coordinating and managing project activities as necessary
• Identifying opportunities and providing recommendations for process integration across lines of business or business capabilities
• Working with business and IT teams on strategy and planning in relation to major IT initiatives
• Documenting current state processes including inefficiencies and output metrics such as cost, time, etc.
• Benchmarking processes against industry standards, frameworks and other reference models
• Documenting existing state and identifying opportunities for improvements for the production of information
• Producing business process improvements and re-engineering including quantifying the benefits and efficiency gains
• Applying process improvement methodologies to identify and achieve targeted future states
• Identifying current state baselines and target performance metrics for future state by identifying business value associated with each process improvement
• Identifying and documenting data sources mapping as related to each process
• Performing detailed business requirements and business process analysis in support of CRM solution strategies and business cases
• Understanding the general direction of the business units and helping the business and IT teams formulate roadmaps in relation to both processes, technologies and human resources
• Understanding the core business and operating models, and capturing understanding in business model/strategy, operating model and concept of operations documents
• Making formal presentations to senior management, organize and conduct meetings
• Performing stakeholder analysis to ensure individual and departmental requirements are met
 
Required Qualifications/Experience
 
• University degree in Business Administration, Computer Science, or Engineering
• 10 years of business consulting experience
• 5 years of project management experience
• 5 years of experience as a business and/or process analyst for moderate to large CRM implementations with major CRM package vendors (e.g. MS Dynamics, SAP, Salesforce.com)
• Experience with CRM call center implementation either as a process analyst or in a management capacity
• Familiarity and understanding of KPI (Key Performance Indicator) analysis and performance measurement
• Major IT implementation experience and understanding how systems are affected by business process change
• Experience in dealing with complex business problems, identifying business/functional user requirements and recommending how to best support them through processes and applications
• Ability to have influence without authority, and a strong ability to sell recommendations and solutions by stating advantages and value in business terms
• High level written, verbal communications skills and ability to manage and influence stakeholders
• Working knowledge of PMI project management methodology
• Expert knowledge of MS Office tools (Access, Excel, Word, and Power Point), MS Project, and Visio, as well as Oracle Primavera P6
 
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
 
 
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