Job Summary
Operational Support Specialist (60014833)
Location: Toronto, ON Category: Content/Document Management
Job Type: Temporary/Contract Reference: CA_EN_6_17450_60014833
Posted: December 19,2017 Salary: N/A

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Modis, on behalf of our client is looking for an Operational Support Specialist
 
Operational Support Specialist (60014833)
 
Contract Duration: (6 months)
Location: Toronto, ON
 
Responsibilities:
 
• Perform Middleware installation, configuration and maintenance
• Support system integration testing, user acceptance testing and performance testing
• Provide support in regular application deployments and implementations
• Handle Incident tickets and Service requests as assigned
• Participate in RCA conference bridges and brainstorming sessions to address critical business issues
• Perform middleware upgrades and software patch installation in non-production environment and prepare upgrade plans for production
• Setup new development and testing environments as well as perform maintenance of existing environments
• Prepare technical documentation including build books and implementation procedures
• Create automated scripts to start/stop WebSphere Application Server, MQ, MQ Broker instances in various   development and testing environments
• Create automated scripts for deployment of WAS applications and MQ Broker archives
• Work with external vendors and internal groups to analyze system capacity and address resources issues as they arise
 
Required Qualifications/Experience
 
• Administration of WAS, MQ, MQ Broker, Directory server, HTTP Server
• Knowledge of WebSphere and MQ configurations
• Understanding of SSL and knowledge of setting up secure communication between WAS and MQ components
• Strong understanding of High Availability concept and architecture.
• Automation of middleware processes such as start/stop, monitoring, automated deployments of applications
• Strong organizational, documentation skills and desire for continuous process improvements.
• Strong understanding of SDLC
• Application Production support experience is highly desired
• Must have strong interpersonal, planning, facilitation, negotiating, and organizational skills.
• Able to identify risk and issues and recommend appropriate mitigation plans.
• Can deal with changing priorities and meet tight timelines. Can work under pressure, manage competing priorities and work independently with minimal oversight.
• Ability to work under pressure in a team for production support and respond effectively and efficiently to customers. Resource should be able to work in a fast paced environment and be able to handle critical time bound issues and have the ability to work and respond within a defined SLA.      
 
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
 
 
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