Job Summary
Systems Administrator
Location: Edmonton, AB Category: Content/Document Management
Job Type: Direct Hire Reference: CA_EN_6_20847_59303659
Posted: November 06,2017 Salary: N/A

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Position/Title: Senior Systems Administrator
Length: Permanent Employee Position
Start Date: November/December 2017
Our Client requires the services of a Systems Administrator who will be responsible for:
The Senior System Administrator is part of the IS Operations support team providing high quality services and technical support to the physical servers, virtual infrastructure, remote access infrastructure, storage, backups and datacenter. They will be accountable for maintaining all systems to a high availability standard by ensuring the regular maintenance, patch updates, redundancy tests and monitoring processes are performed in a timely and professional manner. The position is based near Fort Saskatchewan. They will also be part of an on-call rotation schedule for after hours infrastructure support.
The incumbent will work closely with the Tier 1- service desk and Tier 2 – application support to address a variety of cases. They will also participate in IS projects and will ensure a smooth transition of project deliverables from the project to IS operations and Service Desk for ongoing sustainment.
Our client is using the ITIL framework therefor the incumbent will be required to understand the framework and follow these ITIL processes (Incident, Problem, Request and Change management).

  • Provide technical support for all server infrastructure components (hardware, software, OS, firmware, network).
  • Proactively monitor, address and track to resolution any incidents logged or escalated to the IS operation queue in the service desk ticketing system (Service Now).
  • Perform incidents root cause analysis and identify work around or fix.
  • Follow the ITIL processes (Incident, Problem, Request and Change management).
  • Recommend solutions that will enhance Information Systems or business processes as part of the continuous improvement strategy.
  • Perform infrastructure capacity planning by reviewing the network and system utilization, performance trends and overall system capacity to maintain performance levels that meet the business requirements.
  • Installation of servers and related application server software, upgrades, security or functional patches as well as moves and configuration changes.
  • Provide timely escalation of incident to 3rd party vendor support organizations where applicable.
  • Maintain and update physical and virtual server’s asset inventory.
  • Create and maintain IS Operation Run Books (technical documentation/instructions for any new application installation process, start-up and shut down procedures, etc.).
  • Follows the project management methodology.
  • Ensure consistent time tracking in the timesheet system.


  • Must have minimum 10 years’ experience working as a server system administrator with the following technology
  • Windows Server 2003 – 2016 (Standard, Enterprise, Datacenter)
  • Physical Servers including Cisco UCS, IBM, Dell, HP
  • Storage IBM V7000, Lenovo V3700, Dell MD3220
  • Cisco MDS and Brocade Fiber build for storage network with HA, Zoning
  • Networking support with Cisco ISE and 802.1x
  • Netscaler deployment, advanced configuration, upgrade
  • VMware 6.x Setup, configure, maintain, recover, upgrade
  • Basic switch and network configuration (VMware) Vlans route etc
  • Active Directory multiple domains with trust relationships
  • LDAP, NTP, DHCP HA Policies, DNS, Group Policy management, Licensing, Certificate Authority
  • Print servers including http print services
  • File Share Clusters, datacenter replication
  • Citrix XenApp Infrastructure support
  • Exchange 2013, Mailbox Database, Archive, and Compliance
  • Cisco Email Protection Appliance
  • Microsoft SQL 2012 Backup, Mirroring, Restore, AG, Instance, Clustering
  • Lync 2010 / Skype 2015
  • SCCM Management for OS, Application, and Update deployments, WSUS
  • Service-Now SAAS including MID Server integration with SCCM Database
  • Infrastructure monitoring using SCOM, Solarwinds, PRTG
  • Commvault deployment, upgrade, Media agent rebuild, Dedup database recovery, systems backups including VMware, SQL, File shares, Archiving and compliance.
  • Anti-Virus Trend Micro, Symantec, policy management and deployment
  • GoAnywhere FTP Services, Gateway
  • Dynamics AX, Atlas (JDE, AccPac)
  • SharePoint, Integrations
  • Maximo, WebSphere
  • Content Server and integrations with other Applications
  • Site Security Applications Lenel, MSA, SMI, CCTV
  • Automation systems BPM, EHT, PMS
  • Engineering Intergraph Applications support
  • Cisco Wireless for device support
  • Skype Mediation Server
  • Cisco CUCM
  • Digium Switchvox phone server
  • Digium PRI to SIP Gateway, Dial plans
  • Experience in PowerShell scripting
  • Experience with Console and command line support of infrastructure systems.
  • ITIL Change Advisory Board, Maintain CMDB

  • Must have a valid Alberta Class 5 Driver’s license or equivalent
  • Must enjoy working with a team as well as having the ability to work as an individual contributor
  • Must have very good verbal and written skills.
  • Certifications in ITIL, Citrix and Microsoft and VMware will be an asset
  • ITIL 2011 foundation training will be an asset
  • Experience with the “Service Now” IT service management tool will be an asset
  • Project execution experience will be an asset
  • Execute instructions in a timely and professional manner
  • Experience with Oil and Gas Capital projects desirable

Technical Application Support

  • Provide technical trouble shooting for applications (network, server, desktop)
  • Installation of software in server environments
  • Refresh of environments
  • OS patching
  • Coordination with software vendors for the patching of applications

Work Environment and Physical Demands:

  • The incumbent will work from the Site
  • CSTS (Construction Safety Training System) certification and Drug testing will be required.
  • The ability to lift/carry/move weights up to 50lbs to assist with the installation and transportation of infrastructure equipment is required
  • Available for off-hours work during key deliverable timeframes (move, user migration)
  • The incumbent will be required to participate in the infrastructure afterhours emergency response On-Call schedule

  • Must have a valid Alberta Class 5 Driver’s license or equivalent
  • Must enjoy working with a team as well as having the ability to work as an individual contributor
  • Must have very good verbal and written skills.

Thank you for your interest, however only those being considered for this role will be contacted.
"Modis is one of the world's largest and most respected providers of Information Technology Resource Management (ITRM) services."

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