Job Summary
Application Support Analyst (60929045)
Location: Mississauga, ON Category: Content/Document Management
Job Type: Temporary/Contract Reference: CA_EN_6_29628_60929045
Posted: February 26,2018 Salary: N/A

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Modis, on behalf of our client is looking for an Application Support Analyst
Application Support Analyst (60929045)
Contract Duration: (6 months)
Location: Toronto, ON
• Acts as the Subject Matter Expert/Mentor and holds overall accountability for business requirement review and the technical delivery and implementation of projects involving integration.
• Feed into the technology and infrastructure roadmaps.
• Proactively partners with business line representatives to drive improved technology solutions that support business strategy.
• Work together with Solutions Architect to implement client standards.
• Proactively design, cost, business case and strategize solutions to propose to the department and business line management
• Participate in any Architecture forums. Research and recommend enhancements to the strategic technology evolution of the organization based on new and emerging technologies
• Participates as technical or business consultant in design, development, coding, testing, and debugging new packaged solutions or significant enhancements to existing applications.
• Provides expert advice and counsel to Corporate, Business Partner and/or IT areas, and IT project teams on highly complex issues related to "area of specialty"
Required Qualifications/Experience
• Undergraduate degree in Computer Science or technical equivalent.
• Expert skills and working knowledge in Avaya and Dialer systems and Architecture.
• 0-2 years of advanced technical working experience with technologies.
• Strong experience/knowledge of Collection process and systems.
• Expert knowledge of Dialer best practices.
• Strong Project Management and Business Analysis experience.
• Excellent communication (verbal/written/presentation) skills are essential.
• Excellent interpersonal, negotiation and client relationship skills.
• Excellent organizational skills and the ability to manage multiple complex initiatives.
• Working knowledge of retail banking products (credit cards, loans, mortgage, etc...)
• Working experience in a multi-disciplinary setting accessing multiple databases in a multi-system, multi-architecture environment is desired.
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
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