Modis, on behalf of our client is looking for a Design Lead Solution Engineer
Design Lead Solution Engineer (61060263)
Contract Duration: (6 months)
Location: Toronto, ON
• Responsible for providing design guidance and creating practical technology solutions that both meet business needs while adhering to enterprise design guidelines and principles (i.e. low-cost, shared infrastructure, high-availability, flexible, and secure).
• Conduct research as needed to identify issues and gaps in the current services, provide contact center infrastructure architecture thought leadership
• Align to and apply enterprise technology strategy (e.g. assist in the development, approval, and enforcement of contact center hardware/software standards, etc.)
• Design and enhance contact center infrastructure which optimally supports both business and technical objectives,
• Engage and leverage suppliers to help resolve problems, demand innovation, and influence product design to accommodate current and future client requirements.
• Provide input and raise opportunities and risks for consideration and funding
• Lead development/deployment of new solutions, including Proof of concept in Innovation/Dev environment
• Solution Engineer—7 years
• Deep technical knowledge of Cisco contact center — 7 years
• Deep technical expertise in IVR application development (CVP Call Studio, Java, etc) —7 years
• Strong knowledge of the Cisco Center Platform and its data schema/dictionary — 7 years
• Vast experience designing, launching, and supporting MySQL Enterprise Edition (deployment, capacity planning, performance tuning) — 7 years
• Strong knowledge in other Contact Center technologies like, NICE WFM, Verint Call Recording and VIM reporting solutions —7 years
Please note that Candidates must be legally eligible to work in Canada. Your resume will not be forwarded to any of our clients without your explicit permission. We thank all applicants, but only suitable applicants with the above qualifications clearly identified in their resumes will be contacted. Modis Canada is an Equal Opportunity Employer.
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